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Security personnel is an important auxiliary force of public security organs. When assisting public security personnel in maintaining public order and protecting customers' safety, they must deal with various problems in a timely manner. The principles should be followed in handling problems: act according to law, enforce company rules and regulations, do not practise favoritism, and convince people by reasoning.
Different problems should be dealt with differently.
1. For general disputes or violations, we can solve them by explaining educational methods, mainly by distinguishing right from wrong, persuading patiently and treating people politely.
2. for the problem that can not be solved and the trend of expansion, we should adopt the principle of "can be scattered, unreclusive and irreversible and irreversible", try to persuade, to mediate patiently, to ease the problem, never let the contradiction be intensified, and not to solve the problem.
In dealing with it, we should adhere to the principle of combining education with punishment. If the violation of the complex is obviously minor and does not require punishment, we can educate it on the spot. If a public security punishment is required, it should be handed over to the public security organ for handling.
3., in order to stop criminal acts in time, the criminals should be arrested and sent to the public security organs.
In the course of duty, they do not comply with the regulations and do not listen to dissuade.
In the course of duty, if there is no registration, no documents are forced to enter, it is forced to stop in the place where no parking is allowed to stop, and the garbage can be stacked in the place where rubbish should not be stacked, and the following methods can be taken.
1. when we deal with problems, we should first salute, be kind, speak friendly and act in accordance with others' principles.
2. If you do not listen to the dissuasion, you should immediately report to the head of the client unit/guard point, and ask the head of the client unit/guard point to deal with it according to the regulations.
3. when a dispute occurs, the security guard must be calm and avoid quarrelling. One side is implemented according to the system, and one is for client unit report.
4. if a member of another person is rude and scolding the security personnel, the person in charge of the guard point or the captain of the guard, together with the security officer of the client unit, will consult with the person with the security officer to deal with it properly, and if the circumstances are serious, the public security organ shall report it according to law.
The above is about the security officers to deal with the unexpected events, to understand more, you can browse our website, we have more professional knowledge in our website.