来源：http://www.dzzhongtebao.com 点击次数： 发布时间：2018-07-06
The security service industry is a sunrise industry. With the continuous promotion of China's urbanization, the market is growing, the development space is growing, and the security service industry is promising. In recent years, the central government has vigorously promoted the transformation and upgrading of Chinese enterprises, and stood in the new historical starting point of the new era. Private security enterprises also encountered some difficulties and bottlenecks in the development. These difficulties and problems also contain opportunities for transformation and upgrading, and they are the inevitable stages of development. Through the throes of growth, private security enterprises will undergo qualitative changes and enter a higher level and more mature development period.
(1) changing the development concept of the security service industry, and promoting the transformation and upgrading of the industry.
In the nineteen major report of the party, it is pointed out that socialism with Chinese characteristics has entered a new era, and the major social contradictions in our country have been transformed into the contradiction between the growing needs of the people and the uneven development of the unbalance of the people. With the development of the times, people's demands for security services are getting higher and higher. How to make our customers not only feel safe and secure, but also feel a rare "happiness". This is a problem that all private security industry should pay attention to and think about. This is the transformation of ideas, advancing with the times, adapting to changing market demands, and meeting the growing needs of people's lives. There are still a lot of problems in the security service market today. There are still many kinds of vicious charging prices and enlargement of the standard. The security personnel are recruited, the job threshold is low, the quality is low, and the salary is low. The person in charge of some private security enterprises is still only paying attention to expanding the size of the company, increasing the number of customers and increasing the number of companies. There are many problems such as insufficient emphasis on security service quality, insufficient investment and extensive management. These are lagging behind the increasing demands of customers on the level of security services. Change the concept of development, accelerate the pace of the transformation and upgrading of private security enterprises, pay attention to shaping the quality of security services, and create a "fine style of work, excellent quality, loyalty and perseverance, strict discipline, strong execution, good performance, good service, customer satisfaction, people's reassurance, service people, and the security of one party." Serving the national team should be the consistent pursuit and mission of private security enterprises.
(two) focus on customer experience, strive to create high-quality security services, create a "security service for the people" security team, improve customer well-being.
The essence of security service is to provide security services, protect the life and property security of the customer unit, maintain the normal work and order of life of the customer unit, and have rich connotation and extension. Private security enterprises should not only pay attention to economic benefits, but also pay attention to social benefits. It is the basis and prerequisite for security service to understand and apply the post responsibility and emergency plan, the excellent military quality, the strict discipline and the strong execution. On this basis, the concept of social harmony, the humanistic service concept and the socialist core values should be integrated into the security enterprise culture to shape the security and to shape the citizens. The security team should closely contact the customers and the masses, integrate the idea of "serving the people" into the team, integrate the idea of "serving the people" into the team, provide high quality and civilized security services, increase the sense of happiness for the customers and the masses, and let the customers and the masses get a better service experience. Customers and the masses will really fall in love with security guards. Private security enterprises should have such feelings, height and pattern, which is also a reflection of social responsibility and sense of mission.
(three) difficulties and problems are opportunities and challenges. It is the upgrading space of private security enterprises.
In the security service industry, it is often heard that the colleagues complain: the security industry is difficult to recruit people, the security clerk's entry threshold is low, the cultural quality is low, the loss rate is high, the society is low on the security personnel's recognition and respect, the service fee of the party a is low, and the more and more difficult words are not to be heard. This is indeed a number of problems and current situation in this industry. As a manager of the security service industry, this situation should not be complaining. Instead, we should try to change this situation. Instead, we should try to change this situation. This change should be raised to the strategic level of the company, deeply thinking about the causes of the problem, and gradually making changes. The security managers should adopt the management mode of the combination of humanized and militarized, create a good humanistic environment for the security guards, let them feel the warmth and respect of the security family, and do a good job in education and training, actively strive to improve the quality of the security guards, and gradually improve the work and living conditions of the security guards and improve their living conditions. The treatment and welfare of the security guards, do more to help the stability of the people, do more to improve the security service level, do more to improve the quality of the security guards, and do more to meet the interests of the security guards, all this, often grasp unremitting, long for a long time. "Though the road is far away, it will come, but if it is difficult to do, it will become". As long as the direction is right and the efforts accumulated over a long period of time, this situation will surely be greatly improved.